Last Updated: February 2025
At Village Care Homes Assisted Living, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.
By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.
Information We Collect
We may collect the following types of information:
- Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us.
- Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our products and services.
- To communicate with you and respond to your inquiries.
- To improve and personalize your experience on our website.
- To send you marketing communications, promotions, and updates if you have provided your consent.
- To monitor and analyze website usage and trends.
Sharing Your Information
We may share your personal information with third parties, including:
- Service Providers: We may share information with trusted service providers who assist us in providing our products and services and maintaining our website.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
SMS Terms and Conditions
By opting into SMS updates from Village Care Homes Assisted Living, you agree to receive text messages related to your loved one’s care and other important updates. These messages may include, but are not limited to
- Family updates (health or supplies)
- Medication refill requests
- Interview requests and confirmations
- Resident health concerns between doctors and nurse practitioners
- Scheduling for services, such as hairdresser appointments
- Employee onboarding information
- Hospice nurse updates and medication orders
If you are receiving text messages from us and wish to stop receiving them, simply respond with “STOP” to the number from which you received the message. Upon sending “STOP“, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive further SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to us at 832-674-0100.
Message and Data Rates:Message and data rates may apply for messages sent to you from us and for messages you send to us. Message frequency may vary, with providers typically receiving more messages. For questions about your text plan or data plan, please contact your wireless provider.
For privacy-related inquiries, please refer to our Privacy Policy.
Your Choices
You have the following choices regarding your personal information:
- Access and Correction: You can access, update, or correct your personal information by contacting us.
- Opt-Out: You can opt out of receiving marketing communications by following the instructions in the communication.
Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be modified accordingly.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.